Refund policy
At Pink Matter, we strive to deliver high-quality products and a smooth shopping experience. Please read our policy carefully before placing an order.
Returns
We only accept returns in the following cases:
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The product received is defective
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The product received is incorrect (wrong item sent)
To be eligible for a return:
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You must contact us within 48 hours of delivery
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The product must be unused and in original condition
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You may be asked to provide images/videos of the issue for verification
Non-Returnable Cases
We do not accept returns for:
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Incorrect size selection
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Change of mind or personal preference
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Slight color differences due to lighting/screens
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Delays caused by courier services
Exchanges
We currently do not offer exchanges for size or preference reasons.
Refunds
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Once your return is approved and received, we will process your refund.
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Refunds are issued in store credit.
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It may take 5–7 business days for the refund to reflect in your account.
Custom Products
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Custom flags are non-returnable and non-refundable, unless they arrive damaged or defective.
Contact Us
For any issues, please reach out to us at:
hello@pinkmatter.shop