Terms & Conditions

Last updated: 5 May 2026

These Terms and Conditions, together with our Privacy Policy and any other terms referenced (collectively, "Terms"), form a binding agreement between M/s PINKMATTER ("PINKMATTER", "Website Owner", "we", "us", "our") and you ("you", "your") and govern your use of our website, products and services (collectively, "Services"). By using our website or availing our Services, you confirm that you have read, understood and accepted these Terms, including the Privacy Policy.

We reserve the right to modify these Terms at any time, without assigning any reason. It is your responsibility to review these Terms periodically to stay informed of any updates. Continued use of the website or Services after changes are posted constitutes your acceptance of the revised Terms.

Use of our Services and website is subject to the following:

Account and information

To access and use our Services, you agree to provide true, accurate, current and complete information during and after registration or checkout. You are responsible for all activities carried out through your registered account, including safeguarding your login credentials.

Accuracy and warranties

Neither we nor any third party offers any warranty or guarantee regarding the accuracy, timeliness, performance, completeness or suitability of the information, products or materials offered on this website or through our Services for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for these to the fullest extent permitted by law.

Product images on our website are provided for representation. Slight variations in colour, texture, print placement or finish may occur due to the handcrafted nature of our pieces, screen settings or photography lighting, and these are not considered defects.

Your use of the website and Services is solely at your own risk and discretion. You are responsible for independently assessing whether the Services meet your requirements.

Intellectual property

All content on this website, including designs, prints, graphics, logos, photographs, text, the PINKMATTER name and brand identity, is the proprietary property of PINKMATTER. You acknowledge that you have no right, title or interest in any of this content, and you may not copy, reproduce, modify, distribute or commercially exploit any part of it without our prior written consent. Unauthorised use of the website, our designs or our Services may result in action under these Terms or applicable laws.

Payments and orders

You agree to pay all charges associated with the Services you avail, including the product price, applicable taxes and shipping fees. By placing an order, you enter into a legally binding contract with us for the supply of the Services.

We reserve the right to accept or decline any order at our discretion, including in cases of suspected fraud, pricing errors, stock unavailability or other reasonable grounds.

Returns and refunds

You may be entitled to claim a refund or replacement in accordance with our Returns Policy or where we are unable to provide the Service you have paid for. The timelines for raising such claims will be governed by the specific Service availed and our applicable policies. If you do not raise a refund or return claim within the stipulated period, you will be ineligible for a refund.

Acceptable use

You agree not to use the website or Services for any purpose that is unlawful, illegal or prohibited by these Terms, or by any Indian or local laws applicable to you. This includes attempts to disrupt the website's functionality, reverse-engineer our designs, or scrape or misuse content from our platform.

Third-party links

Our website may contain links to third-party websites. Once you click on these links, you will be governed by the terms of use, privacy policies and other policies of those third-party sites. We are not responsible for the content or practices of any third-party websites.

Force majeure

Neither party shall be liable for any failure or delay in performing obligations under these Terms if such failure or delay is caused by a force majeure event, including natural disasters, acts of government, civil unrest, pandemics, supply-chain disruptions or any other event beyond reasonable control.

Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their enforceability, shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Faridabad, Haryana.

Contact

For any concerns, queries or communications relating to these Terms, please reach out to us using the contact details provided on our website.