Shipping & Delivery policy

Shipping Policy

At PINKMATTER, we aim to deliver your orders as quickly and smoothly as possible.

Order Processing

- Orders are usually processed within 1 to 3 business days after confirmation.
- Flags and jerseys are printed on demand, so they may take slightly longer to process before shipping.

Shipping Time

- Once shipped, orders typically arrive within 5 to 8 business days.
- Delivery timelines may vary based on location, courier service and external factors.

Tracking Information

- Tracking details are automatically shared via email or WhatsApp once your order is shipped.
- Tracking updates may take some time to reflect until the package reaches the courier hub.

Separate Shipments

- If your order contains multiple items (such as clothing and flags), they may be shipped separately.
- You may receive items in multiple deliveries.

Cash on Delivery (COD)

- Cash on Delivery is available on selected products and locations.
- COD availability may vary based on serviceability.

Delays

While we do our best to ensure timely delivery, delays may occur due to:

- Courier routing issues
- High order volumes
- Holidays or unforeseen circumstances
- Local hub congestion

Incorrect Address or Phone Number

- If incorrect details are provided, the delivery may fail.
- In such cases, the order will be returned to us.
- Re-shipping can be arranged for an additional reshipping fee.

Contact

For any shipping-related queries, feel free to reach out at:
hello@pinkmatter.shop