Privacy Policy
Last updated: 5 May 2026
This Privacy Policy ("Policy") sets out how M/s PINKMATTER ("PINKMATTER", "we", "us", "our") collects, uses, stores and discloses the data you share with us when you use our website or buy our products. By using this website or purchasing from us, you agree to this Policy and consent to the handling of your information in the ways described below. We are committed to protecting your privacy in line with applicable Indian laws and regulations. This Policy may be updated from time to time, so please check this page periodically for the latest version.
What data we collect
We may collect the following information from you:
- Name
- Contact details, including address, email address and phone number
- Demographic information, preferences and interests
- Order, delivery and transaction details
- Any other personal data reasonably required to provide our products and services
The term "personal data" carries the meaning given to it under applicable Indian laws.
We do not store credit card, debit card or other payment card details. All payments are processed through trusted third-party payment gateways that handle this data directly.
How we use your data
We use the information you share with us to:
- Process and fulfil your orders
- Communicate with you about your purchases, deliveries and queries
- Keep internal records and improve our products, designs and customer experience
- Send you updates about new drops, offers and brand announcements (where you have opted in)
- Conduct internal training and quality assurance
Who we share your data with
We may share your data with:
- Third-party service providers who help us run the business, including payment gateways, logistics and shipping partners, and IT or marketing service providers
- Our auditors, legal advisors and other professional consultants, to the extent required for them to perform their services
- Group entities and partner firms, where relevant to providing you our products and services
- Government bodies, regulatory authorities or law enforcement, where we are legally required to do so
We do not sell your personal data to anyone.
Cookies
We use cookies to understand how visitors interact with our website and to improve your shopping experience. You can configure your browser to refuse cookies or to alert you when cookies are being sent, but please note that some parts of the website may not function properly if cookies are disabled. Third-party services we use may set their own cookies and operate under their own privacy policies, which we do not control.
Your rights
- Right to review: You may review the data you have shared with us and request corrections or amendments where feasible. We are not responsible for verifying the authenticity of the information you provide.
- Right to withdraw consent: You may withdraw your consent at any time by writing to us at the email address below. Please note that if you withdraw your consent or choose not to share certain information, we may not be able to provide you with some or all of our products and services.
These rights are subject to our compliance with applicable laws.
How long we retain your data
We retain your information for as long as we are providing you our products and services, and for any further period permitted or required under applicable law, including after you stop purchasing from us. All retained data is handled in accordance with applicable laws and this Policy.
Data security
We use commercially reasonable and legally required safeguards to protect the integrity and security of your data. While we take reasonable steps, no method of transmission or storage over the internet is fully secure, and we cannot guarantee absolute security.
Queries and grievances
For any questions, concerns or grievances regarding this Policy or how your data is handled, please contact us using the contact details provided on our website.
