Cancellation & Refund Policy

Cancellation & Refund Policy


What is PinkMatter's Exchange Policy for T-shirts/Hoodies?

All the collection in Pink Matter are limited edition products and are made specially on your order demand that's why currently we do not exchange or return the product on the basis of size issue, but in case if the product is damages ripped or the wrong size or product is delivered to you, in that case its the responsibility of Pink Matter to get that product exchanged or returned according to your wish. 

What sort of checks do you do for Returned products?

We check products to ensure that they are unused and in the same condition as they were when they were sent out to you. Clothing products with tags should have the brand tags intact, products with removed tags indicate usage and will not be accepted for returns.

How long will the return process take?

Once you request a return, we will arrange for the product to be picked up from your address. This Reverse Pickup facility is only available for pin codes supported for Reverse Pickups by our courier partners. You will need to keep the product(s) packed and ready for pick-up. We will issue credit for your return after it reaches our office and the products are verified. This process will take 7-10 working days from the date of raising the return request.