Cancellation & Refund Policy

Refund Policy

At PINKMATTER, we strive to deliver high-quality products and a smooth shopping experience. Please read our policy carefully before placing an order.

Returns

We only accept returns in the following cases:

- The product received is defective
- The product received is incorrect (wrong item sent)

To be eligible for a return:

- You must contact us within 48 hours of delivery
- The product must be unused and in original condition
- You may be asked to provide images or videos of the issue for verification

Non-Returnable Cases

We do not accept returns for:

- Incorrect size selection
- Change of mind or personal preference
- Slight colour differences due to lighting or screen settings
- Delays caused by courier services

Exchanges

We currently do not offer exchanges for size or preference reasons.

Refunds

- Once your return is approved and received, we will process your refund.
- Refunds are issued to store credit.
- It may take 5 to 7 business days for the refund to reflect in your account.

Custom Products

Custom pieces are non-returnable and non-refundable, unless they arrive damaged or defective.

Contact Us

For any issues, please reach out to us at:
hello@pinkmatter.shop